London Bridge Resort - Vacation Ownership Privacy Policy

Effective Date: 2025

London Bridge Resort - Vacation Ownership ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website, mobile applications, or use our services (collectively, the “Platform”).By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

1. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services. The types of information we collect include:

A. Personal Information You Provide Voluntarily

When using our Platform, you may provide personal information, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address. Booking & Payment Information: Credit card details, billing address, transaction history.

  • Demographic Information: Age, gender, marital status, income range (as required for promotional offers).

  • Reservation Details: Check-in and check-out dates, room preferences, and service requests.

  • Survey Responses & Customer Feedback: When you participate in surveys, contests, or provide feedback.

B. Information Collected Automatically

We collect certain data automatically when you visit or interact with our Platform:

  • Device & Browser Information: IP address, operating system, browser type, and screen resolution.

  • Usage Data: Pages viewed, time spent on the website, and navigation patterns.

  • Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to enhance user experience and collect analytics data.

C. Information from Third-Party Sources

We may collect additional information from:

  • Business Partners & Affiliates: If you book through a travel agency or third-party website.

  • Social Media Platforms: If you interact with us on social media, we may receive publicly available information from your profile.

  • Marketing & Advertising Partners: We may receive information from advertisers to help us understand customer behavior.

2. How We Use Your Information

We use the information collected to:

  • Process Reservations: Confirm bookings, send notifications, and provide requested services.

  • Enhance Customer Experience: Improve our website, customer support, and personalization.

  • Marketing & Promotions: Send special offers, discounts, and promotional emails.

  • Legal & Security Compliance: Prevent fraud, comply with legal obligations, and protect our Platform.

Legal Basis for Processing:

We process your information based on the following legal grounds:

  • Contractual necessity (e.g., processing reservations).

  • Legitimate business interests (e.g., improving services).

  • Legal compliance (e.g., tax and regulatory requirements).

  • Consent (e.g., marketing communications, where required).

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

A. Service Providers

We work with third-party vendors who assist with:

  • Payment processing

  • Marketing and advertising

  • IT security and fraud prevention

  • Customer service and reservations

B. Legal & Regulatory Authorities

We may disclose your information if required to:

  • Comply with legal obligations or respond to law enforcement requests.

  • Protect our rights, customers, employees, or the public.

C. Business Transfers

If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: Request access to or correction of your personal information.

  • Deletion: Request deletion of your data, subject to legal requirements.

  • Opt-Out: Unsubscribe from marketing emails by clicking the "Unsubscribe" link.

  • Data Portability: Receive a copy of your data in a machine-readable format.

To exercise these rights, contact us at Email.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve website performance and functionality.

  • Provide personalized advertising and content.

  • Measure and analyze website traffic.

Managing Cookies:

You can adjust your browser settings to block or delete cookies. However, disabling cookies may impact certain features of the Platform.

6. Data Security Measures

We implement robust security measures to protect your personal information, including:

  • Encryption: Protecting sensitive data during transmission.

  • Access Controls: Limiting access to authorized personnel.

  • Security Audits: Regular assessments of security vulnerabilities.

Despite our efforts, no online data transmission is completely secure. Please use strong passwords and notify us immediately if you suspect unauthorized access to your account.

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Factors influencing retention periods include:

  • Legal and regulatory requirements.

  • Business operational needs.

  • Customer relationship management.

Once the retention period expires, we securely delete or anonymize your data.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it immediately.

9. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Compliance with Privacy Laws

We comply with relevant privacy laws, including but not limited to:

  • California Consumer Privacy Act (CCPA) – For California residents.

  • General Data Protection Regulation (GDPR) – For users in the European Union.

  • Other Applicable Laws – Depending on your jurisdiction.

If you are a resident of California, the EU, or another region with specific privacy rights, you may request additional disclosures regarding how we process your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. The Effective Date at the top will indicate when the last update was made. Continued use of our Platform signifies your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

📍London Bridge Resort - Vacation Ownership

1477 Queens Bay, Lake Havasu City, AZ 86403

📧 Email: [email protected]

📞 Phone: 928-433-8442

© 2025 London Bridge Resort - Vacation Ownership. All rights reserved.


London Bridge Resort - Vacation Ownership

©2025 London Bridge Resort - Vacation Ownership. All rights reserved. The London Bridge Resort - Vacation Ownership programs are independently owned and operated. London Bridge Resort - Vacation Ownership collects and uses the personal information you provide in accordance with its privacy policy.

Valerie J. Gereghty

Designated Broker

London Bridge Resort - Vacation Ownership

License Number: BR102155000

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